By Michelle Knight on Writing docs, Tools from March 21, 2025
Picture this: You've just finished a technically perfect document—precise terminology, detailed specifications, and complex frameworks are all in place. Then your business stakeholders respond: "I don't understand what you're trying to say." Sound familiar? As documentarians, we've all faced the challenge of a technically accurate document that's unusable for its intended audience.
Instead of spending hours rewriting from scratch, I've found a better way: using AI to bridge the gap between technical accuracy and business readability. Using my experience transforming Indiana Consumer Data Protection Act (ICDPA) documentation from technical to business-friendly, I'll show you how.
When my ICDPA compliance documentation proved to be too technical for business stakeholders, I developed a systematic approach to identify and address their pain points:
This gave me a clear roadmap for transforming the technical content into business-friendly documentation.
Key takeaway: Know when you need to get clarification from your business stakeholders and use AI to help craft your questions.
Rather than starting over from scratch, I leveraged the reusable content identified by AI and strategically transformed it. Working from high-level elements down to more specific details, I followed this approach to make changes while preserving valuable technical content:
This analysis helped me refocus the content on practical solutions. For example, my technical title "Master Indiana privacy law with better video metadata" evolved into this more business-friendly title: "ICDPA: Indiana's approach to video privacy."
To provide familiar context, I incorporated references to similar Virginia and Utah data privacy regulations from our business stakeholder resources.
Key takeaway: Use AI to efficiently analyze your technical content—identify what to preserve, what to adapt, and what to totally rewrite.
I had my objective, the details of what I could reuse, and a business angle to rewrite the article. To implement these pieces, I found it best to start with high-level elements and work down from there. Here are the key content update decisions I made:
Key takeaway: Start content revisions with high-level elements like titles and headers before diving into the details.
To maintain technical accuracy while improving readability, I collaborated with AI to review five aspects of quality and accuracy:
While AI proved invaluable in this quality assurance process, my oversight remained crucial. Each AI suggestion required validation and sometimes a little research to ensure we weren't sacrificing accuracy for readability. This balanced approach helped create a document that was both technically sound and business-friendly.
Key takeaway: Balance AI assistance with human oversight to maintain both technical accuracy and business clarity.
Using AI as a bridge between technical and business audiences has transformed what used to be a time-consuming rewrite into a strategic adaptation process. Through this approach, we:
Most importantly, this process turned what could have been a frustrating, time-consuming rewrite into a streamlined content transformation. Instead of starting from scratch, I used AI to preserve technical accuracy while enhancing business readability.
While AI won't replace your documentation expertise, it can help you bridge the gap between technical precision and business clarity. Think of AI as your collaborative partner that handles the initial heavy lifting of analysis and suggestions, while you maintain control over the writing process and business context.
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