Writing docs

(237)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

How to create an outstanding knowledge base from scratch

8/11/2021 - Catherine Heath

A knowledge base is a vital part of your customer support strategy because you’re enabling your customers to help themselves.

Achieving good enough data quality in your knowledge base – by Michelle Knight

Writing docs

8/9/2021 - Michelle Knight

Good enough data quality provides customers with consumable and trustworthy self-service knowledge base (KB) content and gives you a return on investment (ROI).

How to write a helpful knowledge base article

Writing docs

8/5/2021 - Catherine Heath

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

The importance of FAQs for your business

Writing docs

7/23/2021 - Catherine Heath

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.

Introduction to DocOps

Writing docs

7/19/2021 - Catherine Heath

We’re shining a spotlight on the term “DocOps” in this post. Whether you love it or hate it, DocOps is a growing trend within enterprise content management.