Writing docs

(238)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Why you need an internal knowledge base for your company

8/17/2021 - Catherine Heath

Discover the benefits of implementing an internal knowledge base for your company. Improve productivity, prevent knowledge loss, streamline onboarding, enhance document security, and foster collaboration.

How to create an outstanding knowledge base from scratch

Writing docs

8/11/2021 - Catherine Heath

A knowledge base is a vital part of your customer support strategy because you’re enabling your customers to help themselves.

Achieving good enough data quality in your knowledge base – by Michelle Knight

Writing docs

8/9/2021 - Michelle Knight

Good enough data quality provides customers with consumable and trustworthy self-service knowledge base (KB) content and gives you a return on investment (ROI).

How to write a helpful knowledge base article

Writing docs

8/5/2021 - Catherine Heath

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

The importance of FAQs for your business

Writing docs

7/23/2021 - Catherine Heath

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.

Introduction to DocOps

Writing docs

7/19/2021 - Catherine Heath

We’re shining a spotlight on the term “DocOps” in this post. Whether you love it or hate it, DocOps is a growing trend within enterprise content management.