Writing docs

(244)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

The great divide, part 2: Implementation - By Scot Hanson

Customer stories Writing docs

10/25/2022 - Scot Hanson

In part two of our two-part series, see how Scot's full audit and update of his copied knowledge base turned out.

The great divide, part 1: The case for separate knowledge bases

Customer stories Writing docs

9/27/2022 - Kate Mueller

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

6 ways to get the most out of search

Writing docs

8/23/2022 - Kate Mueller

Learn how to get the most out of your knowledge base's search functionality.

Getting Started Guide retrospective: The good, the bad, the ugly

Announcements Writing docs

4/18/2022 - Kate Mueller

We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

Why customer experience in your knowledge base is king – By Muhammad Ali Saleem

Writing docs

11/18/2021 - Muhammad Ali Saleem

Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.