Writing docs

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.

In part two of our two-part series, see how Scot's full audit and update of his copied knowledge base turned out.

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Learn how to get the most out of your knowledge base's search functionality.

We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.