Writing docs

Writing software documentation is a great way to drive development of your product.

Many people put off writing knowledge base articles because they are too busy, which is ironically why you SHOULD be writing knowledge base articles in the first place.

The Great Knowledge Base Design Cycle to help provide guidelines and reminders as you work on your documentation and self-service system

10 statistics that show how important a knowledge base and self-service options can be for your company

What a knowledge base means for most companies and how it differs from Wikis and FAQs

A knowledge base not only promote great customer service but also great software, great finance, and overall happiness for customers, employees, and stakeholde