Writing docs

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General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

AI and documentarians: Partners in creating better content

9/20/2024 - Michelle Knight

Discover how AI writing assistants can enhance documentarians' work, improving content quality and efficiency while preserving human expertise and style. Learn practical tips for leveraging AI in documentation.

Building trust with your help center

Company culture Writing docs Support Tools

9/13/2024 - Erica Beyea

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Get our docs in a row, part 2: Needs assessment results

Writing docs

6/20/2024 - Kate Mueller

Part 2 of our "Get our docs in a row" series shares the results and takeaways from our internal needs assessment. There were some surprises here!

Get our docs in a row, part 1: Internal needs assessment

Writing docs

6/13/2024 - Kate Mueller

Learn how and why we began our internal knowledge management overhaul with a needs assessment.

Crafting effective release notes

Writing docs

6/6/2024 - Natasha Mahajan

Release notes communicate product updates to users. This guide explains why well-written release notes are important and provides tips for writing effective release notes.