Writing docs

(241)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Your knowledge base as a marketing tool

3/6/2015 - Marybeth Alexander

While its primary function may be to share information with current customers, your knowledge base can also be helpful to prospective customers.

Letting customers know there’s someone behind the documentation curtain

Writing docs Support

6/27/2014 - Bri Hillmer

The importance of letting customers know there is a real person behind your documentation, and how to do it.

How to restrict access to online documentation

Writing docs

6/10/2014 - Marybeth Alexander

In order to ensure that your online content is only available to certain individuals or groups, you can utilize a variety of security features to make sure your information is only available to that audience.

Is it “knowledge base” or “knowledgebase”?

Company culture Writing docs

6/6/2014 - Marybeth Alexander

It is most commonly spelled as two words: knowledge base. However, many organizations use the one-word variation so you wouldn't be alone (or wrong).

3 benefits of an online internal knowledge base

Writing docs Support

4/29/2014 - Pete Grigg

Most companies want to save time and money. An online internal knowledge base can do just that by making it easy to share information with customers and employees.