Writing docs

From Help Center to Support, we’ll go through the most common names for a company’s knowledge base on their website.

Learn the benefits of including workarounds in your software documentation.

Knowledge management has also had big consequences for the development of customer support.

Software developers have a reputation for being unapproachable. After nearly 5 years' experience documenting at a SaaS organization I would like to share some tips for working with your development team.

Title case or sentence case? We present the research so you can quickly make a decision about casing for articles in your blogs and documentation.

We hope you can avoid a worst case scenario, but if you’re experiencing a knowledge base crisis, then this article is for you.