Writing docs

It’s getting more and more common for companies to have a knowledge base, but you can add extra features to yours to make it stand out. The type of features you add will vary by industry but here are a few ideas to give you inspiration.

From Help Center to Support, we’ll go through the most common names for a company’s knowledge base on their website.

Learn the benefits of including workarounds in your software documentation.

Knowledge management has also had big consequences for the development of customer support.

Software developers have a reputation for being unapproachable. After nearly 5 years' experience documenting at a SaaS organization I would like to share some tips for working with your development team.

Title case or sentence case? We present the research so you can quickly make a decision about casing for articles in your blogs and documentation.