Writing docs

When writing your documentation, the audience you’re imagining in your mind’s eye is probably exactly like you. We’re all guilty of writing content that appeals to others who are just like ourselves.

Disney World inspires many people, including technical writers. Learn how Disney can help make your documentation better.

Feature guides are a staple of software documentation. But what makes a feature guide a good feature guide?

How to strike the right tone of voice with your knowledge base copy in order to shape your brand identity with your customers.

Use Site Search in Google Analytics to help make your documentation better.

It’s getting more and more common for companies to have a knowledge base, but you can add extra features to yours to make it stand out. The type of features you add will vary by industry but here are a few ideas to give you inspiration.