Writing docs

Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.

We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.

We thought it was time to explain exactly what Knowledge Management is, how it can benefit your business, and if you need a knowledge base for your company.

Even seasoned technical writers, with decades of domain-specific experience and in-depth technical knowledge, will find themselves interviewing SMEs. And yet many find this part of their role quite tricky.

Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.