Writing docs

User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.

We thought it was time to explain exactly what Knowledge Management is, how it can benefit your business, and if you need a knowledge base for your company.

Even seasoned technical writers, with decades of domain-specific experience and in-depth technical knowledge, will find themselves interviewing SMEs. And yet many find this part of their role quite tricky.

Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.

Jim Fisher is a technical product manager at Pusher, and he gave a great talk at Write the Docs Prague 2018 about the drawbacks of using the word “simply” in your documentation.

Anne is a technical writer at Improbable and she gave a fascinating talk on how to best write release notes, including how they relate to – well – poetry.