Writing docs

We recently underwent a total restructuring of our KnowledgeOwl support documentation. In this post, we share that process and offer tips you can apply to your next knowledge base reorganization.

Knowledge transfer will look different in every company. At its most basic, it means getting your people excited about collaborating more and unlocking the latent knowledge held in your business.

We’re looking at knowledge as it exists in the workplace, and then sharing a Japanese theory of knowledge transfer and knowledge creation (the SECI model).

Your organization’s unique store of knowledge is a competitive business advantage. This knowledge must be preserved and shared if your organization is to reach its full potential for productivity.

Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.

We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.