Writing docs

(237)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Simplicity in language (and pricing!) can be an act of service

7/26/2024 - Erica Beyea

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Get our docs in a row, part 2: Needs assessment results

Writing docs

6/20/2024 - Kate Mueller

Part 2 of our "Get our docs in a row" series shares the results and takeaways from our internal needs assessment. There were some surprises here!

Get our docs in a row, part 1: Internal needs assessment

Writing docs

6/13/2024 - Kate Mueller

Learn how and why we began our internal knowledge management overhaul with a needs assessment.

Crafting Effective Release Notes

Writing docs

6/6/2024 - Natasha Mahajan

Release notes communicate product updates to users. This guide explains why well-written release notes are important and provides tips for writing effective release notes.