Writing docs

Your documentation tells your readers a story about your organization’s products and purpose or your software’s features and functionality. As your clients read, they immerse themselves in the written reflection of your creative vision.

To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Metadata, background information about a resource (whether an image, another paper, or person) guides the author on fitting content to the circumstances.

Maintain customer satisfaction by providing a knowledge base to help them self-serve their queries, and you’ll be staying one step ahead of your competitors in encouraging your customers to remain loyal to your brand.

Let us look at a brief perspective on technical editing and the role of a technical editor in the technical communication world. Also, let us see the list of points a technical editor can check while editing any piece of information.