Writing docs

This Write the Docs Portland talk was given by Falon Darville. She is a private investigator turned technical writer. She’s the sole technical writer at DISQO and they’re headquartered in Glenville, CA.

This talk at Write the Docs Portland 2021 was given by Abigail McCarthy. Abigail remembers what it was like first getting involved in open source.

Many companies start out with a simple FAQs page to deal with their customers’ most commonly asked queries. It’s useful to explore the elements that you would normally include in a full-blown knowledge base versus your garden variety FAQs.

In small and large companies, businesspeople, down in the trenches, need a shared centralized space to collaborate about meaning and context.

Information and knowledge are great, but they must be properly handled and managed to be useful for your company.

In an ideal world, everyone in your team would share their knowledge equally and we would all know exactly how to do our jobs. Unfortunately, the reality is quite different, and knowledge can be bottlenecked in different parts of the company.