Writing docs

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Metadata, background information about a resource (whether an image, another paper, or person) guides the author on fitting content to the circumstances.

Maintain customer satisfaction by providing a knowledge base to help them self-serve their queries, and you’ll be staying one step ahead of your competitors in encouraging your customers to remain loyal to your brand.

Let us look at a brief perspective on technical editing and the role of a technical editor in the technical communication world. Also, let us see the list of points a technical editor can check while editing any piece of information.

It’s important to get a sense of how your knowledge base is performing in order to continuously improve your content. More importantly, you must actually do something productive with the information you gather. Turn information > insights > action with these five easy steps.

Why you should use metadata in your knowledge base articles.