Writing docs

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General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

How to write a helpful knowledge base article

Writing docs

8/5/2021 - Catherine Heath

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

The importance of FAQs for your business

Writing docs

7/23/2021 - Catherine Heath

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.

Introduction to DocOps

Writing docs

7/19/2021 - Catherine Heath

We’re shining a spotlight on the term “DocOps” in this post. Whether you love it or hate it, DocOps is a growing trend within enterprise content management.

8 tips to improve your knowledge base design

Writing docs

6/30/2021 - Catherine Heath

From branding to search, use the tips to optimize your knowledge base to be as easy to use as possible.

Knowledge base metrics to improve performance

Writing docs

6/22/2021 - Catherine Heath

You will save time and money by measuring the performance of your knowledge base using these metrics.

Best practices for an awesome knowledge base

Writing docs

6/1/2021 - Catherine Heath

If you invest time into creating a quality knowledge base using these tips as a springboard, you’ll find your customer support workflows improving, and everyone will be a lot happier.