Writing docs

From branding to search, use the tips to optimize your knowledge base to be as easy to use as possible.

You will save time and money by measuring the performance of your knowledge base using these metrics.

If you invest time into creating a quality knowledge base using these tips as a springboard, you’ll find your customer support workflows improving, and everyone will be a lot happier.

Companies frequently struggle with departmental silos, where necessary enterprise-wide information remains stuck with one team or one person.

Optimize your content for search so when your users type a query into the search bar, relevant and useful content comes up.

This talk at Write the Docs Portland 2021 was given by Jessica Garson. Jessica works for Twitter as a developer advocate. She spends a lot of time creating tutorials.