Writing docs

If your company is like any other typical company, you likely have vast stores of information available to you that seem inaccessible or are undocumented.

Discover the benefits of implementing an internal knowledge base for your company. Improve productivity, prevent knowledge loss, streamline onboarding, enhance document security, and foster collaboration.

A knowledge base is a vital part of your customer support strategy because you’re enabling your customers to help themselves.

Good enough data quality provides customers with consumable and trustworthy self-service knowledge base (KB) content and gives you a return on investment (ROI).

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.