Writing docs

Keep your knowledge base effective with our comprehensive maintenance checklist. Learn 10 essential tasks to ensure your content stays accurate, relevant, and user-friendly to reduce support costs and improve your customers’ experience.

Discover how strategic documentation can transform your business's bottom line. Learn to calculate the ROI of knowledge bases and turn documentation from a perceived cost center into a valuable business asset.

Learn how to create knowledge base articles that truly connect with users through empathy. This guide provides a structured approach to anticipate user frustrations, address concerns clearly, and guide with compassion—transforming support content from merely informative to genuinely helpful and resonant.

Learn how to transform technical documentation into business-friendly content using AI as your bridge. This practical guide shares proven strategies for maintaining accuracy while improving readability for non-technical stakeholders.

Discover how knowledge bases eliminate departmental silos, foster collaboration, and improve organizational efficiency.

Discover the 7 common mistakes holding back your knowledge base related to structure, updates, search, language, feedback, analytics, and mobile optimization.