Writing docs

Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.

Learn how to prevent and recover from burnout as a documentarian. Discover practical strategies for managing workload, setting boundaries, and maintaining sustainable writing practices in fast-paced digital environments.

Learn KnowledgeOwl's proven knowledge base audit process to keep your documentation accurate and useful. Step-by-step guide includes organization tips, tagging systems, and practical advice for maintaining content quality through regular audits.

Help centers are the foundation of excellent customer service. Discover what makes them effective and how they can build trust with customers.

Discover how AI helps tech writers do research. Learn to use AI for finding information, checking facts, writing for different readers, and improving document quality—all to create better documentation faster.

In this post, we talk to Jessica Howard, a healthcare IT powerhouse, about the unique challenges that healthcare software companies face in managing their knowledge. Learn how great knowledge management can empower teams, improve patient care, and solve big challenges—one article at a time.