Writing docs

(244)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Using AI to adapt technical documentation for a non-technical business audience

3/21/2025 - Michelle Knight

Learn how to transform technical documentation into business-friendly content using AI as your bridge. This practical guide shares proven strategies for maintaining accuracy while improving readability for non-technical stakeholders.

How knowledge bases help break silos and foster team collaboration

Writing docs Support Tools

2/28/2025 - Taher Batterywala

Discover how knowledge bases eliminate departmental silos, foster collaboration, and improve organizational efficiency.

7 mistakes that are holding your knowledge base back

Writing docs Support

2/21/2025 - Nahla Davies

Discover the 7 common mistakes holding back your knowledge base related to structure, updates, search, language, feedback, analytics, and mobile optimization.

6 types of content for a knowledge base that supports your customers

Writing docs Support

2/14/2025 - Syed Balkhi

Learn about the 6 essential types of content every knowledge base needs, from how-to guides to video tutorials. Improve customer support and reduce tickets with these actionable tips.

SaaS knowledge base best practices

Writing docs Support

2/5/2025 - Erica Beyea

Learn essential best practices for creating and maintaining an effective SaaS knowledge base. Covers content structure, writing guidelines, quality control, analytics, self-service optimization, integration, accessibility, scaling, and security.

From Overwhelmed to Empowered: Picking Your Best AI Documentation Assistant

Writing docs Tools

1/13/2025 - Michelle Knight

Learn how to evaluate and select the right AI documentation assistant through a systematic approach that prioritizes security, team impact, and practical implementation.