Tools

There’s a big difference between help desk software solutions and standalone knowledge base software.

A roundup of tools to help you create screenshots for your documentation.

Use index card sorting to help structure content in your knowledge base overall or specific sections.

This blog post covers some ideas on building a tech writing portfolio, along with my recent personal experience of building a portfolio using a combination of Markdown, Git, and a Static Site Generator.

This short article will introduce the practice of docs like code: what it is, its pros and cons, some of the skills and tooling involved, and how to decide if it’s right for you.

We need to meet regularly to review and make decisions on bug reports and feature requests from our customers, and we use a combination of tools to make this happen.