Both types of software are designed for producing documentation for internal stakeholders or external users. Here are the main points to be aware of when choosing between a knowledge base solution or a Help Authoring Tool.
A comparison between different types of knowledge base software solution: full-service help desks, standalone knowledge base software, Help Authoring Tools, and more.
Different knowledge base software solutions come bundled with various features and some are integrated with help desks. Compare pricing between various knowledge base options.