Support

Proactive customer service is going beyond aiming for customer satisfaction, and instead focusing on customer delight: customers really are number one. It’s the difference between having an ordinary customer experience, and an extraordinary one.

From saving money to satisfying your customers, here are eight reasons why you need a self-service customer support knowledge base.

We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.

Standalone knowledge base software has many benefits for your company’s support strategy, and the right knowledge base can provide enormous value.

Contextual help is documentation presented in the software interface for a seamless learning experience.

Even if you think it doesn’t matter if you make life difficult for your customers, you should actually try to make their lives easier because your business will improve.