Support

(66)

We believe good support is the foundation of good business. Learn about support tools and methodology.

The psychology of self-service: How to dazzle your knowledge base users

Writing docs Support

8/24/2016 - Catherine Heath

Learn how to optimize your knowledge base to have the best user experience possible.

Our blog is outdated and it’s making us look bad

Company culture Support

3/4/2015 - Marybeth Alexander

The CEO of KnowledgeOwl shares her experience of having an outdated blog.

Letting customers know there’s someone behind the documentation curtain

Writing docs Support

6/27/2014 - Bri Hillmer

The importance of letting customers know there is a real person behind your documentation, and how to do it.

Turning a customer mistake into a customer for life

Company culture Support

6/13/2014 - Marybeth Alexander

The CEO of KnowledgeOwl shares how you can use mistakes and complaints as opportunities to create loyal customers.

How to connect with customers over phone and email

Support

6/10/2014 - Holly White

The more you know about your customer, the more you can help them and the more you can build a relationship. I speak with customers on the phone and in emails every day.

3 benefits of an online internal knowledge base

Writing docs Support

4/29/2014 - Pete Grigg

Most companies want to save time and money. An online internal knowledge base can do just that by making it easy to share information with customers and employees.