Support

Standalone knowledge base software has many benefits for your company’s support strategy, and the right knowledge base can provide enormous value.

Contextual help is documentation presented in the software interface for a seamless learning experience.

Even if you think it doesn’t matter if you make life difficult for your customers, you should actually try to make their lives easier because your business will improve.

Customer support has changed due to the evolution of software and new products being developed, but the nature of customer service is still the same.

Internal communication in retail sucks. But there is a solution, and a big part of it is knowledge base software. Say what?! Trust me, read on, it's a thing.

Learn how to use customer feedback to make your documentation better.