Support

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Maintain customer satisfaction by providing a knowledge base to help them self-serve their queries, and you’ll be staying one step ahead of your competitors in encouraging your customers to remain loyal to your brand.

Here are four tips you can use to make customers aware of its existence and drive traffic to your knowledge base.

A guest post describing a move from social work to technical customer support, looking at the skills and goals that are shared between both.

An introduction to servant leadership: a leadership philosophy that reimagines the role of leaders as supporting others.

As much fun as stories are, when we play out these dramas in real life, conflict inevitably occurs. This is a particular risk when it comes to working in customer support, because you are working directly with people.