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Most people find it easy to analyze the cost of their knowledge base but struggle when it comes to finding out what it has saved their company, especially when those savings are other than financial.

Is empathy something that some people are simply gifted with? Or is it a skill like any other—one that can be learned, practiced, and maintained?

Get a better understanding of contextual help, why it works, and when it doesn't.

There’s a fine line between asking your customers to self-serve and refusing to invest in your customer support.

In an ideal world, everyone in your team would share their knowledge equally and we would all know exactly how to do our jobs. Unfortunately, the reality is quite different, and knowledge can be bottlenecked in different parts of the company.

Learn how a knowledge base as part of your knowledge management benefits your company and your customers.