Support

(74)

We believe good support is the foundation of good business. Learn about support tools and methodology.

Creating effective knowledge bases for customer support

9/6/2024 - Sarah Mitchell

Learn how to create an effective knowledge base to improve customer support, reduce costs, and boost customer satisfaction. Follow our 10-step guide with actionable tips.

The importance of trust when buying a software solution

Company culture Support Tools

8/15/2024 - Erica Beyea

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Setting up a knowledge base that has both public and private content

Writing docs Support

5/21/2024 - Erica Beyea

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.

How to start a new career in Customer Experience

Support

3/21/2024 - Erica Beyea

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

The 3-step recipe for great customer service we learned from a deli

Support

2/22/2024 - Marybeth Alexander

Zingerman's 3-step recipe for great customer service helped us overcome some customer service training mistakes and clearly define a standard for consistent, great service.