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Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

Zingerman's 3-step recipe for great customer service helped us overcome some customer service training mistakes and clearly define a standard for consistent, great service.

Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.

Four CX owls went to the 2023 ElevateCX conference in Atlanta and wrote summaries of the talks that most inspired them.