Support

(68)

We believe good support is the foundation of good business. Learn about support tools and methodology.

How to Write Clear and Concise Knowledge Base Articles

8/8/2024 - Hazel Raoult

Learn 8 essential tips for creating effective knowledge base articles. Improve clarity, structure, and searchability to empower users and streamline customer support.

Simplicity in language (and pricing!) can be an act of service

Company culture Writing docs Support

7/26/2024 - Erica Beyea

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Setting up a knowledge base that has both public and private content

Writing docs Support

5/21/2024 - Erica Beyea

An overview of the benefits and how-tos for creating a knowledge base with both public and private content.

How to start a new career in Customer Experience

Support

3/21/2024 - Erica Beyea

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

The 3-step recipe for great customer service we learned from a deli

Support

2/22/2024 - Marybeth Alexander

Zingerman's 3-step recipe for great customer service helped us overcome some customer service training mistakes and clearly define a standard for consistent, great service.