Support

(74)

We believe good support is the foundation of good business. Learn about support tools and methodology.

Calculating the ROI of documentation and knowledge bases

4/11/2025 - Ayomide Yissa

Discover how strategic documentation can transform your business's bottom line. Learn to calculate the ROI of knowledge bases and turn documentation from a perceived cost center into a valuable business asset.

How knowledge bases help break silos and foster team collaboration

Writing docs Support Tools

2/28/2025 - Taher Batterywala

Discover how knowledge bases eliminate departmental silos, foster collaboration, and improve organizational efficiency.

6 types of content for a knowledge base that supports your customers

Writing docs Support

2/14/2025 - Syed Balkhi

Learn about the 6 essential types of content every knowledge base needs, from how-to guides to video tutorials. Improve customer support and reduce tickets with these actionable tips.

SaaS knowledge base best practices

Writing docs Support

2/5/2025 - Erica Beyea

Learn essential best practices for creating and maintaining an effective SaaS knowledge base. Covers content structure, writing guidelines, quality control, analytics, self-service optimization, integration, accessibility, scaling, and security.

5 ways an internal knowledge base helps in employee training

Writing docs Support Tools

10/17/2024 - Taher Batterywala

Discover how an internal knowledge base can revolutionize employee training by centralizing resources, personalizing learning, fostering growth, enhancing problem-solving, and improving compliance.

Building trust with your help center

Company culture Writing docs Support Tools

9/13/2024 - Erica Beyea

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.