Support

So why do your foreign customers, and those for whom English is a second language, love your knowledge base and self-help options? Easy. Self-service options like your knowledge base reduce barriers built by time-zones, languages, and cultures.

Writing software documentation is a great way to drive development of your product.

10 statistics that show how important a knowledge base and self-service options can be for your company

A bad customer service experience that demonstrates four mistakes to avoid with error messaging, contact info, self service, and support replies.

How to be awesome and provide amazing internal customer service, especially if you are a developer.

5 tips to hiring great customer service reps when you want to provide great customer service for your customers