Support

(70)

We believe good support is the foundation of good business. Learn about support tools and methodology.

How knowledge bases help break silos and foster team collaboration

Writing docs Support Tools

2/28/2025 - Taher Batterywala

Discover how knowledge bases eliminate departmental silos, foster collaboration, and improve organizational efficiency.

7 mistakes that are holding your knowledge base back

Writing docs Support

2/21/2025 - Nahla Davies

Discover the 7 common mistakes holding back your knowledge base related to structure, updates, search, language, feedback, analytics, and mobile optimization.

6 types of content for a knowledge base that supports your customers

Writing docs Support

2/14/2025 - Syed Balkhi

Learn about the 6 essential types of content every knowledge base needs, from how-to guides to video tutorials. Improve customer support and reduce tickets with these actionable tips.

SaaS knowledge base best practices

Writing docs Support

2/5/2025 - Erica Beyea

Learn essential best practices for creating and maintaining an effective SaaS knowledge base. Covers content structure, writing guidelines, quality control, analytics, self-service optimization, integration, accessibility, scaling, and security.

5 Ways an Internal Knowledge Base Helps in Employee Training

Writing docs Support Tools

10/17/2024 - Taher Batterywala

Discover how an internal knowledge base can revolutionize employee training by centralizing resources, personalizing learning, fostering growth, enhancing problem-solving, and improving compliance.

Building trust with your help center

Company culture Writing docs Support Tools

9/13/2024 - Erica Beyea

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.