Support

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We believe good support is the foundation of good business. Learn about support tools and methodology.

7 types of content for a knowledge base that supports your customers

2/14/2025 - Syed Balkhi

Learn about the 7 essential types of content every knowledge base needs, from how-to guides to video tutorials. Improve customer support and reduce tickets with these actionable tips.

SaaS knowledge base best practices

Writing docs Support

2/5/2025 - Erica Beyea

Learn essential best practices for creating and maintaining an effective SaaS knowledge base. Covers content structure, writing guidelines, quality control, analytics, self-service optimization, integration, accessibility, scaling, and security.

5 Ways an Internal Knowledge Base Helps in Employee Training

Writing docs Support Tools

10/17/2024 - Taher Batterywala

Discover how an internal knowledge base can revolutionize employee training by centralizing resources, personalizing learning, fostering growth, enhancing problem-solving, and improving compliance.

Building trust with your help center

Company culture Writing docs Support Tools

9/13/2024 - Erica Beyea

Learn how to create a trustworthy, customer-centric help center. Discover practical tips on content quality, usability, and organization to boost customer satisfaction and loyalty.

Creating Effective Knowledge Bases for Customer Support

Support Tools

9/6/2024 - Sarah Mitchell

Learn how to create an effective knowledge base to improve customer support, reduce costs, and boost customer satisfaction. Follow our 10-step guide with actionable tips.

The Importance of Trust When Buying a Software Solution

Company culture Support Tools

8/15/2024 - Erica Beyea

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.