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Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.

Learn how robust knowledge base analytics reveal user behavior, content gaps, and optimization opportunities beyond basic page views.

Help centers are the foundation of excellent customer service. Discover what makes them effective and how they can build trust with customers.

In this post, we talk to Jessica Howard, a healthcare IT powerhouse, about the unique challenges that healthcare software companies face in managing their knowledge. Learn how great knowledge management can empower teams, improve patient care, and solve big challenges—one article at a time.

Learn how to create an effective knowledge base style guide to ensure consistency, improve content quality, and enhance user experience.

Keep your knowledge base effective with our comprehensive maintenance checklist. Learn 10 essential tasks to ensure your content stays accurate, relevant, and user-friendly to reduce support costs and improve your customers’ experience.