Customer stories

In part two of our two-part series, see how Scot's full audit and update of his copied knowledge base turned out.

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Learn how Intersect for Ability uses their knowledge base to share activity lesson plans and materials among staff leading activities for adults with intellectual and developmental disabilities.

We interviewed Angie Seaman, the Head of Customer Engagement and Enablement at Salsify, a company that sells product content management software.

We interviewed Bri Hillmer. Bri is Documentation Coordinator at SurveyGizmo, a platform for data collection.

We interviewed Kelly O’Brien, Self-Service Content Manager at Kayako. We took the liberty of asking her all about self-service and documentation.