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Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.

Learn how to migrate your documentation to KnowledgeOwl and lay the foundation for an organized and effective knowledge base.

Read about how attaining B Corp Certification felt surprisingly anticlimactic and how to overcome the “Arrival Fallacy.”

In our third annual State of the Parliament report, we’ll share a summary of our activities and achievements from 2023 and look ahead to 2024.

Get to know Erica Beyea, the Lead Customer Success Owl & Mixer of Colors at KnowledgeOwl!

Learn how to optimize visuals in technical documentation and avoid common mistakes.