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What a knowledge base means for most companies and how it differs from Wikis and FAQs

A bad customer service experience that demonstrates four mistakes to avoid with error messaging, contact info, self service, and support replies.

How to be awesome and provide amazing internal customer service, especially if you are a developer.

5 tips to hiring great customer service reps when you want to provide great customer service for your customers

A knowledge base not only promote great customer service but also great software, great finance, and overall happiness for customers, employees, and stakeholde

While self service is always better than no service, good documentation can also compliment great customer service and be part of a great customers experience.