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The more you know about your customer, the more you can help them and the more you can build a relationship. I speak with customers on the phone and in emails every day.

We hope you are as excited as we are for the upcoming enhancements to HelpGizmo, and we wanted to share our top 3 new features.

It is most commonly spelled as two words: knowledge base. However, many organizations use the one-word variation so you wouldn't be alone (or wrong).

By using an online knowledge base to manage all of your documents not only will everything be in one place, everything will be in one place and it will be easily accessible through an internet browser.

Most companies want to save time and money. An online internal knowledge base can do just that by making it easy to share information with customers and employees.

An HR specialist shares how she used knowledge base software to organize your human resources documents and information.