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Contextual FAQs help answer your customers questions at the moment they arise, providing great customer service and a great customer experience.

So why do your foreign customers, and those for whom English is a second language, love your knowledge base and self-help options? Easy. Self-service options like your knowledge base reduce barriers built by time-zones, languages, and cultures.

KnowledgeOwl might be the best knowledge base software for you, but the CEO explains why they value being better over being the best.

Writing software documentation is a great way to drive development of your product.

Many people put off writing knowledge base articles because they are too busy, which is ironically why you SHOULD be writing knowledge base articles in the first place.

The Great Knowledge Base Design Cycle to help provide guidelines and reminders as you work on your documentation and self-service system