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How to decide whether to make knowledge base content public or private

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Get our docs in a row, part 2: Needs assessment results

Writing docs

6/20/2024 - Kate Mueller

Part 2 of our "Get our docs in a row" series shares the results and takeaways from our internal needs assessment. There were some surprises here!

Get our docs in a row, part 1: Internal needs assessment

Writing docs

6/13/2024 - Kate Mueller

Learn how and why we began our internal knowledge management overhaul with a needs assessment.

Crafting effective release notes

Writing docs

6/6/2024 - Natasha Mahajan

Release notes communicate product updates to users. This guide explains why well-written release notes are important and provides tips for writing effective release notes.

How our B Corp journey created our KO for Good discount

Company culture

5/29/2024 - Marybeth Alexander

KnowledgeOwl offers discounted and free knowledge base software to nonprofits, B Corps, and purpose-driven organizations through our KO for Goodprogram. Learn how these types of organizations can qualify for a 25% discount or more on KnowledgeOwl subscriptions.