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It's important to be mindful of the words we use when describing our customers or even our job titles. Words are powerful things and can affect attitude!

It's also best to at least try to answer the customer's question even if you aren't completely sure what they mean. Here's why.

Knowledge bases can help you stop answering the same questions over and over again, saving time and money and freeing up resources.

The reasons that many companies don't have a knowledge base are generally the same reasons they should. Here's the top 3.

You can use knowledge base software to create and maintain training documentation and materials for your customers.

Statistics clearly show the benefits of self-service and having a great knowledge base. Here's 10 facts if you need more convincing!