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The importance of letting customers know there is a real person behind your documentation, and how to do it.

The CEO of KnowledgeOwl shares how you can use mistakes and complaints as opportunities to create loyal customers.

In order to ensure that your online content is only available to certain individuals or groups, you can utilize a variety of security features to make sure your information is only available to that audience.

The more you know about your customer, the more you can help them and the more you can build a relationship. I speak with customers on the phone and in emails every day.

We hope you are as excited as we are for the upcoming enhancements to HelpGizmo, and we wanted to share our top 3 new features.

It is most commonly spelled as two words: knowledge base. However, many organizations use the one-word variation so you wouldn't be alone (or wrong).