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Knowledge management has also had big consequences for the development of customer support.

Software developers have a reputation for being unapproachable. After nearly 5 years' experience documenting at a SaaS organization I would like to share some tips for working with your development team.

Google Analytics is a web analytics that tracks and reports website traffic. Learn how and why to use it in your software documentation.

Title case or sentence case? We present the research so you can quickly make a decision about casing for articles in your blogs and documentation.

We hope you can avoid a worst case scenario, but if you’re experiencing a knowledge base crisis, then this article is for you.

Learn strategies and tools that help one technical writer to stay sane when it comes to constant software changes.