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How to strike the right tone of voice with your knowledge base copy in order to shape your brand identity with your customers.

Use Site Search in Google Analytics to help make your documentation better.

It’s getting more and more common for companies to have a knowledge base, but you can add extra features to yours to make it stand out. The type of features you add will vary by industry but here are a few ideas to give you inspiration.

From Help Center to Support, we’ll go through the most common names for a company’s knowledge base on their website.

Learn the benefits of including workarounds in your software documentation.

Knowledge management has also had big consequences for the development of customer support.