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Interview: Kelly O’Brien, Self-Service Content Manager at Kayako

2/3/2017 - Catherine Heath

We interviewed Kelly O’Brien, Self-Service Content Manager at Kayako. We took the liberty of asking her all about self-service and documentation.

KnowledgeOwl is the winner of two LMS awards from FinancesOnline

Announcements

1/26/2017 - Catherine Heath

We’re thrilled to announce that we’ve been featured on B2B software review website FinancesOnline, which is one of the most popular business review directories on the web.

How to convert company knowledge into a winning content marketing formula

Writing docs

1/17/2017 - Tony Messer

Build a dynamic and sustainable Content Marketing Strategy by leveraging your company knowledge to create Authority and Conversion content.

Using color to wow your knowledge base users

Writing docs

1/3/2017 - Catherine Heath

Color is hugely important in orienting your users when they come to your knowledge base. Learn how to use it effectively.

Future-proof your knowledge base for your company

Writing docs

12/19/2016 - Catherine Heath

Your content for today’s customers will be different from your content next year. Your content needs to be able to scale effectively.

Using your knowledge base as a marketing tool for your SaaS business

Writing docs

12/13/2016 - Catherine Heath

Far from being just a documentation website for your existing customers, your knowledge base actually has the ability to attract new customers through content marketing.