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Far from being just a documentation website for your existing customers, your knowledge base actually has the ability to attract new customers through content marketing.

Customer support has changed due to the evolution of software and new products being developed, but the nature of customer service is still the same.

When writing your documentation, the audience you’re imagining in your mind’s eye is probably exactly like you. We’re all guilty of writing content that appeals to others who are just like ourselves.

One customer recently had to make a business case for why they use KnowledgeOwl for documentation. Read why they love using KnowledgeOwl.

Disney World inspires many people, including technical writers. Learn how Disney can help make your documentation better.

Feature guides are a staple of software documentation. But what makes a feature guide a good feature guide?