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5 tips for setting reader permissions

7/11/2024 - Chad Timblin

Learn 5 essential tips for setting reader permissions in KnowledgeOwl. Ensure your knowledge base provides the right information to the right people at the right time.

5 tips for setting author permissions

Tools Feature spotlight

7/5/2024 - Chad Timblin

Learn 5 essential tips for setting up and optimizing author permissions in KnowledgeOwl. Discover how to use default roles, create custom roles, utilize author teams, document permissions, and establish clear processes for your knowledge base.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.

Get our docs in a row, part 2: Needs assessment results

Writing docs

6/20/2024 - Kate Mueller

Part 2 of our "Get our docs in a row" series shares the results and takeaways from our internal needs assessment. There were some surprises here!

Get our docs in a row, part 1: Internal needs assessment

Writing docs

6/13/2024 - Kate Mueller

Learn how and why we began our internal knowledge management overhaul with a needs assessment.

Crafting effective release notes

Writing docs

6/6/2024 - Natasha Mahajan

Release notes communicate product updates to users. This guide explains why well-written release notes are important and provides tips for writing effective release notes.