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What tools are technical writers using to do their jobs?

2/21/2018 - Catherine Heath

In the role of technical writer, the right tools have the potential to make your life so much easier. There are tools to help you write, publish, illustrate or collaborate – even tools to help you

11 documentation writing tips that will save your life (maybe)

Writing docs

2/2/2018 - Catherine Heath

On a limited budget, it’s often about producing more documentation in less time – while still maintaining quality and usefulness. What’s a documentarian to do?

Plain language is the key to documentation that thrills your users

Writing docs

1/25/2018 - Catherine Heath

Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.

Learning from Mozilla: documenting the web with developer docs

Writing docs

1/5/2018 - Catherine Heath

Mozilla campaigns to keep the internet open and free. They also make a valiant attempt to document web development with their project MDN Web Docs.

Teach, don't tell: How two companies teach users with their documentation

Writing docs

12/13/2017 - Catherine Heath

Kayako and HelpDocs are masters when it comes to teaching users with their documentation

Knowledge base teamwork: 7 steps to producing documentation at scale

Writing docs

12/6/2017 - Catherine Heath

You hope your documentation would vastly improve with more firepower. Your challenge becomes how to keep quality consistent while producing content at scale.