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Hiring junior technical writers who can contribute successfully to your team

5/16/2018 - Catherine Heath

At Write the Docs Portland 2018, Technical Writer at Pivotal Sarah Day gave a talk about how to hire junior documentation writers.

Choosing standalone knowledge base software

Tools

4/26/2018 - Catherine Heath

There are a number of different solutions out there you could categorize as knowledge base software. We help you sift through the confusion to make the right choice for your business.

Examples of beautiful docs to inspire your self-service content

Writing docs

4/9/2018 - Catherine Heath

Learn how to make your documentation sparkle by examining how other organizations apply the concepts of beauty to their knowledge bases.

Are you making any of these 4 inclusivity mistakes with your docs?

Writing docs

3/27/2018 - Catherine Heath

Being inclusive means creating a welcome atmosphere in your docs for as many people as possible. Learn if you are making these mistakes.

What the British government can teach us about knowledge base UX

Writing docs

3/15/2018 - Catherine Heath

UX is a specialised field, but anyone can pick up the basic principles and use it to design a better knowledge base, even the British government!

Visual communication in your technical writing

Tools

3/5/2018 - Catherine Heath

You can use visuals to break down complex information like technical detail and processes. Abstract concepts can also be made more concrete with a relevant, diagram or another type of technical illus