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Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.

Mozilla campaigns to keep the internet open and free. They also make a valiant attempt to document web development with their project MDN Web Docs.

Kayako and HelpDocs are masters when it comes to teaching users with their documentation

You hope your documentation would vastly improve with more firepower. Your challenge becomes how to keep quality consistent while producing content at scale.

With useful questions to ask about your company before you invest any significant time and resources into a new knowledge base.

Learn how four companies are using product documentation to promote their brand.