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11 documentation writing tips that will save your life (maybe)

2/2/2018 - Catherine Heath

On a limited budget, it’s often about producing more documentation in less time – while still maintaining quality and usefulness. What’s a documentarian to do?

Plain language is the key to documentation that thrills your users

Writing docs

1/25/2018 - Catherine Heath

Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.

Learning from Mozilla: documenting the web with developer docs

Writing docs

1/5/2018 - Catherine Heath

Mozilla campaigns to keep the internet open and free. They also make a valiant attempt to document web development with their project MDN Web Docs.

Teach, don't tell: How two companies teach users with their documentation

Writing docs

12/13/2017 - Catherine Heath

Kayako and HelpDocs are masters when it comes to teaching users with their documentation

Knowledge base teamwork: 7 steps to producing documentation at scale

Writing docs

12/6/2017 - Catherine Heath

You hope your documentation would vastly improve with more firepower. Your challenge becomes how to keep quality consistent while producing content at scale.