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Being inclusive means creating a welcome atmosphere in your docs for as many people as possible. Learn if you are making these mistakes.

UX is a specialised field, but anyone can pick up the basic principles and use it to design a better knowledge base, even the British government!

You can use visuals to break down complex information like technical detail and processes. Abstract concepts can also be made more concrete with a relevant, diagram or another type of technical illus

In the role of technical writer, the right tools have the potential to make your life so much easier. There are tools to help you write, publish, illustrate or collaborate – even tools to help you

On a limited budget, it’s often about producing more documentation in less time – while still maintaining quality and usefulness. What’s a documentarian to do?

Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.