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Hire a technical writer for your project in 10 steps

8/31/2018 - Catherine Heath

You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.

Creating the information architecture for your documentation

Writing docs

8/16/2018 - Catherine Heath

Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.

How to categorize your knowledge base

Writing docs

8/10/2018 - Catherine Heath

Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.

Where to find helpful knowledge base software reviews in 2018

Tools

7/28/2018 - Catherine Heath

A comprehensive guide on where to find reviews of knowledge base software in 2018.

Knowledge base software comparison: choose the right solution for your business

Tools

7/23/2018 - Catherine Heath

A comparison between different types of knowledge base software solution: full-service help desks, standalone knowledge base software, Help Authoring Tools, and more.

A comparison of standalone knowledge base software

Tools

7/18/2018 - Catherine Heath

Different knowledge base software solutions come bundled with various features and some are integrated with help desks. Compare pricing between various knowledge base options.