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KnowledgeOwl company trip to Write the Docs Prague 2018

9/16/2018 - Catherine Heath

Write the Docs Prague conference 2018 was the focal point of our latest KnowledgeOwl company trip. This was the first time the whole team has been together in real life.

Hire a technical writer for your project in 10 steps

Writing docs

8/31/2018 - Catherine Heath

You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.

Creating the information architecture for your documentation

Writing docs

8/16/2018 - Catherine Heath

Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.

How to categorize your knowledge base

Writing docs

8/10/2018 - Catherine Heath

Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.

Where to find helpful knowledge base software reviews in 2018

Tools

7/28/2018 - Catherine Heath

A comprehensive guide on where to find reviews of knowledge base software in 2018.

Knowledge base software comparison: choose the right solution for your business

Tools

7/23/2018 - Catherine Heath

A comparison between different types of knowledge base software solution: full-service help desks, standalone knowledge base software, Help Authoring Tools, and more.