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9 technical writer skills you should learn

12/6/2018 - Catherine Heath

Learn about the top skills you need to flourish in a career as a technical writer. Technical Writer is currently one of the top jobs in Creative & Media, and it’s an expanding field.

Search Engine Optimization for your knowledge base

Writing docs

12/4/2018 - Catherine Heath

Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.

KnowledgeOwl is now available in the Zendesk Marketplace

Announcements Feature spotlight

11/22/2018 - Catherine Heath

We are delighted to announce our Zendesk app, KnowledgeOwl Support Assist, is now available in the Zendesk Marketplace for all our customers.

Interview with Kate Mueller, Support Sorceress and Cheesemonger at KnowledgeOwl

Company culture

11/15/2018 - Catherine Heath

Kate Mueller is our very talented new Support Sorceress and Cheesemonger. We interviewed her to find out more about her current job and what it’s like, as well as her tips for support folks.

Brainstorming our documentation strategy at Write the Docs Prague

Company culture Writing docs

11/15/2018 - Catherine Heath

We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

Putting users first with knowledge base UX

Writing docs

11/8/2018 - Catherine Heath

User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.