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How we build a company culture around our people

5/10/2019 - Catherine Heath

A people-first culture is an important element of growing a successful business. But how can you do that in practice? We share insights we've learned from culture-building in our small remote team.

First-timer at STC Summit 2019 in Denver, Colorado

Writing docs

5/9/2019 - Catherine Heath

Reflections from a trip to STC Summit 2019 for technical communicators in Denver, Colorado.

Terror of the blank page: starting a new documentation project

Writing docs

4/18/2019 - Catherine Heath

Whether you’re a seasoned technical writer, or someone who is new to writing documentation, following a process might make starting new documentation projects easier.

Learn these psychological techniques to take your documentation up a notch

Writing docs

4/5/2019 - Catherine Heath

Technical writers can learn a lot from marketers by paying attention to the field of psychology, and ensure that users are likely to be successful using their documentation.

Psychological principles for knowledge base Information Architecture

Writing docs

3/22/2019 - Catherine Heath

Using the principles of psychology is an important part of designing your knowledge base Information Architecture. Your knowledge of these principles has implications for the conceptual layout of your knowledge base and overall documentation design.

Using documentation templates to improve your writing process

Writing docs

2/18/2019 - Catherine Heath

Knowledge base templates are a handy way to be more productive and consistent with your documentation. The type of template you need depends on what you want to use your templates to achieve.