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We need to meet regularly to review and make decisions on bug reports and feature requests from our customers, and we use a combination of tools to make this happen.

Here are some suggestions on tweaks or features you can use in KnowledgeOwl to help streamline some of those new processes.

From having a sensible customer support infrastructure, to reminding yourself that we don't know everyone's story, here are strategies for having more empathy.

Your team handbook is the manual that you present to all employees, and it contains the essentials of working for your company.

Jidoka means catching errors in the production system at the first chance you get, in order to stop them snowballing into larger problems and defects.

The documentation team at Splunk have written their own book called The Product is Docs. It covers the most important aspects of documentation for software development product teams.