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The Importance of Trust When Buying a Software Solution

8/15/2024 - Erica Beyea

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.

How to Write Clear and Concise Knowledge Base Articles

Writing docs Support

8/8/2024 - Hazel Raoult

Learn 8 essential tips for creating effective knowledge base articles. Improve clarity, structure, and searchability to empower users and streamline customer support.

Top Private Knowledge Base Software Tools for 2025

Tools

8/2/2024 - Marybeth Alexander

A biased (but honest) comparison of top private knowledge base solutions: KnowledgeOwl, HelpDocs, Helpjuice, and Document360. Written by KnowledgeOwl's CEO to help you find the right fit for your documentation needs.

Simplicity in language (and pricing!) can be an act of service

Company culture Writing docs Support

7/26/2024 - Erica Beyea

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

How to balance the needs of privacy and customer self-service in the age of AI

Tools

7/19/2024 - Ayomide Yissa

Explore how companies can leverage AI for customer self-service while safeguarding privacy. Learn strategies for building trust, implementing secure knowledge bases, and balancing innovation with data protection.

5 Tips for Setting Reader Permissions

Tools Feature spotlight

7/11/2024 - Chad Timblin

Learn 5 essential tips for setting reader permissions in KnowledgeOwl. Ensure your knowledge base provides the right information to the right people at the right time.