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Simplicity in language (and pricing!) can be an act of service

7/26/2024 - Erica Beyea

How KnowledgeOwl veered away from typical software pricing plans, and made their pricing and language around it simpler - to better serve our customers.

How to balance the needs of privacy and customer self-service in the age of AI

Tools

7/19/2024 - Ayomide Yissa

Explore how companies can leverage AI for customer self-service while safeguarding privacy. Learn strategies for building trust, implementing secure knowledge bases, and balancing innovation with data protection.

5 Tips for Setting Reader Permissions

Tools Feature spotlight

7/11/2024 - Chad Timblin

Learn 5 essential tips for setting reader permissions in KnowledgeOwl. Ensure your knowledge base provides the right information to the right people at the right time.

5 Tips for Setting Author Permissions

Tools Feature spotlight

7/5/2024 - Chad Timblin

Learn 5 essential tips for setting up and optimizing author permissions in KnowledgeOwl. Discover how to use default roles, create custom roles, utilize author teams, document permissions, and establish clear processes for your knowledge base.

How to decide whether to make knowledge base content public or private

Writing docs Support

6/27/2024 - Ayomide Yissa

Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.