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There may be a scenario in which your team doesn’t have a knowledge base. Perhaps you’re storing your information in - gasp! - print folders, on a shared drive somewhere, or perhaps not managing your knowledge at all.

This post is the first in a series about our 2021 rebranding and redesign. In this post, learn about what we've changed and what's yet to come.

To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

Zapier is a paid service that lets you connect different apps and create automated workflows, through a GUI (graphical user interface).

There’s a big difference between help desk software solutions and standalone knowledge base software.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!