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To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

Zapier is a paid service that lets you connect different apps and create automated workflows, through a GUI (graphical user interface).

There’s a big difference between help desk software solutions and standalone knowledge base software.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Welcome to our first public State of the Parliament report! It's our pleasure to share with you a summary of our activities, achievements, and impacts made over the past year.

Metadata, background information about a resource (whether an image, another paper, or person) guides the author on fitting content to the circumstances.