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Creating Effective Knowledge Bases for Customer Support

9/6/2024 - Sarah Mitchell

Learn how to create an effective knowledge base to improve customer support, reduce costs, and boost customer satisfaction. Follow our 10-step guide with actionable tips.

Key Benefits of a Knowledge Base to Your Company

Tools

8/29/2024 - Jooble

Learn how a knowledge base boosts productivity and profits. Discover key benefits and best practices for creating an effective knowledge management system for your company.

Access Control in Knowledge Bases

Tools

8/23/2024 - Ayomide Yissa

Learn about access control for knowledge bases, including key concepts, types, benefits, and challenges. Discover how to choose the right access control software to enhance security, improve organization, and ensure compliance with industry regulations.

The Importance of Trust When Buying a Software Solution

Company culture Support Tools

8/15/2024 - Erica Beyea

Advice on what to look for when you're evaluating a new software solution, specifically what to look for when evaluating the trustworthiness of a company.

How to Write Clear and Concise Knowledge Base Articles

Writing docs Support

8/8/2024 - Hazel Raoult

Learn 8 essential tips for creating effective knowledge base articles. Improve clarity, structure, and searchability to empower users and streamline customer support.

Top Private Knowledge Base Software Tools for 2025

Tools

8/2/2024 - Marybeth Alexander

A biased (but honest) comparison of top private knowledge base solutions: KnowledgeOwl, HelpDocs, Helpjuice, and Document360. Written by KnowledgeOwl's CEO to help you find the right fit for your documentation needs.